Taylor Robinson Music charges a 4% Credit Card Processing Fee
Lesson Cancellation Policy:
TR Music has a 24-hour cancellation policy. Cancellations and reschedules are welcome without penalty given at least 24 hours of notice. Inside of 24 hours, students are welcome to cancel or postpone their lessons but will not be able to retain their lesson credit with the company.
About Transfering Lessons:
Both pay-as-you-go (single) lessons and lesson packages are 100% transferable. This means, at any time you may transfer your lesson credits to be used with any available TR Music instructor. Lesson credits may also be transferred to any other student of your choosing.
Expiration Policy:
Gift certificates and coupon codes expire after one year. Your purchased lesson credits with TR Music will never expire.
Refund Policy:
Single lesson purchases are 100% refundable. You may request a refund at any time before the scheduled lesson has been delivered. You are also entitled to a refund after the lesson if you are unsatisfied with the quality of the experience and do not wish to be rematched with another instructor.
Subscription purchases are not refundable. Because subscription billing secures instructor time in advance and provides ongoing scheduling accommodations, we do not offer refunds for unused lessons within an active subscription period.
If you wish to cancel or pause your subscription, you may do so by contacting Customer Support before your renewal date. Once a subscription has renewed, you are responsible for that subscription period and no refunds will be issued for remaining lessons.
At any time during an active subscription, you may request to be rematched with another instructor for the same instrument or for a different one. You may also gift any remaining lessons in your subscription to a friend or family member.
Gift certificates and lessons purchased with gift certificates are non-refundable, but they are fully transferable to other students or for use with any available Taylor Robinson Music instructor for any instrument offered in the area or via webcam.
Payment Plan Policy:
Payment plans are offered on select packages as a courtesy and at no finance charge.
Payment plans are locked in by the customer at the time of the initial purchase and cannot be altered or downgraded afterward.
If you have opted in for a particular payment plan, be aware that payments are processed automatically in single-month intervals after your initial payment is processed. These monthly automatic payments end as soon as the balance is paid in full.
The scheduling of your payment plan is NOT associated with the scheduling of your lessons. All of your lessons are assigned to your student account and are eligible to be scheduled immediately after your first payment is processed. When you schedule your lessons is up to you but you may use any or all of the lessons on your package after the first installment is made. You do not have to wait for subsequent payments to be completed. If you have trouble scheduling, please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Subsequent installment payments can be frozen upon customer request however, lessons can NOT be provided to any customer while they are behind on their payments or while their account is frozen.
If You Made Your Purchase in Error:
If you made your initial purchase in error or did not fully understand our policies, please email This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours upon receipt of the transaction email and a full refund will be provided. Automatic payments made as part of a payment plan again are not refundable.
If you have any further questions or concerns about our policies, please feel free to call us anytime toll free at 1 (800) 827 6521 Option 2.
