Lesson Cancellation Policy:
TR Music has a 24-hour cancellation policy. Cancellations and reschedules are welcome without penalty given at least 24 hours of notice. Inside of 24 hours, students are welcome to cancel or postpone their lessons but will not be able to retain their lesson credit with the company.
About Transfering Lessons:
Both pay-as-you-go (single) lessons and lesson packages are 100% transferable. This means, at any time you may transfer your lesson credits to be used with any available TR Music instructor. Lesson credits may also be transferred to any other student of your choosing.
Gift certificates and coupon codes expire after one year. Your purchased lesson credits with TR Music will never expire.
Single lesson purchases are 100% refundable. You may be refunded at any time before the single lesson purchased has been provided. You are also entitled to a refund after the single lesson purchased if you feel unsatisfied with the quality of the experience.
However, due to the discount associated with the pre-paid packages and the scheduling accommodations involved in planning for them, PACKAGE purchases are NOT refundable.
Gift certificates and lessons purchased with gift certificates are non-refundable but fully transferable to other students or for use with other available Taylor Robinson Music instructors for lessons on any instrument provided in the area or via webcam.
Payment Plan Policy:
Payment plans are offered on select packages as a courtesy and at no finance charge.
Payment plans are locked in by the customer at the time of the initial purchase and cannot be altered or downgraded afterward.
If you have opted in for a particular payment plan, be aware that payments are processed automatically in single-month intervals after your initial payment is processed. These monthly automatic payments end as soon as the balance is paid in full.
Subsequent installment payments can be frozen upon customer request however, lessons can NOT be provided to any customer while they are behind on their payments or while their account is frozen.
If You Made Your Purchase in Error:
If you have any further questions or concerns about our policies, please feel free to call us anytime toll free at 1 (800) 827 6521 Option 2.