Taylor Robinson Music has a 24-hour cancellation policy. Cancellations and postponements are welcome without penalty given at least 24 hours of notice. Inside of 24 hours, students are welcome to cancel or postpone their lessons but will not be able to retain their lesson credit with the company.
About Transfering Lessons:
Both pay-as-you-go (single) lessons purchases and package purchase are 100% transferable. This means, at any time you may transfer your lesson credits to be used with any available Taylor Robinson Music instructor. You may also transfer your lesson credits to any other student of your choosing.
Your pre-paid packages purchased of lesson credits with Taylor Robinson Music will never expire. Gift certificates and coupon codes expire after one year.
Single lesson purchases are also 100% refundable. You may be refunded at any time before the single lesson purchased has been provided. You are also entitled to a refund after the single lesson purchased if you feel unsatisfied with the quality of the experience.
However, due to the discount associated with the pre-paid packages and the scheduling accommodations involved in planning for them, PACKAGE purchases are NOT refundable.
Payment Plan Policy:
Payment plans are offered on select pacakges as a courtesy and at no finance charge.
However, payment plans are not downgradeable. They are locked in by the customer at the time of the initial purchase and cannot be altered afterwards.
If you have opted in for a particular payment plan, be aware that payments are processed automatically, in single month intervals after your initial payment is processed. These monthly automatic payments end as soon as the balance is paid in full.
Subsequent installment payments can be frozen upon customer request however, lessons can NOT be provided to any customer while they are behind on their payments or while their account is frozen.
If You Made Your Purchase in Error:
If you have any further questions or concerns about our policies, please feel free to call us anytime toll free at 1 (877) I TEACH U.